| The course it is based on the Welcome host customer care program, students will be taken through: Welcoming Customers, Tourism in NI, Understanding Customers, Delivering service excellence, Communication, Providing information and advice, Meeting specific needs, Dealing with difficult situations and Boosting business. This is a demanding day and students must be well motivated. | |
| Age Range | 14-18 Year olds |
| Time Allocation | Half Day or Full Day options |
| Max. Group Size | 30 students |
| Resources | Teacher will be required to photocopy resource booklet |
| Contact | mail@u-formation.co.uk or 0781 6669 232 |
1 hour workshop. £100.00
Half day workshop £150.00
Full day workshop £250.00
