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Customer Care The course it is based on the Welcome host customer care program, students will be taken through: Welcoming Customers, Tourism in NI, Understanding Customers, Delivering service excellence, Communication, Providing information and advice, Meeting specific needs, Dealing with difficult situations and Boosting business. This is a demanding day and students must be well motivated. |
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Age Range |
14-18 Year olds |
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Time Allocation |
Half Day or Full Day options |
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Max. Group Size |
30 students |
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Resources |
Teacher will be required to photocopy resource booklet |
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